At Neuvian Skincare, we strive to make your shopping experience as smooth as possible, from checkout to delivery. Please take a moment to review our shipping and return policies below.
Please note that policies may change without prior notice, so the most accurate information will always be displayed at checkout.
Shipping Policy
Free Shipping on Orders Over 99 zł
Enjoy free standard shipping on all Poland orders over 99 zł. No code required—the discount will automatically apply at checkout.
Orders Under 99 zł
For orders under 99 zł, shipping fees will be 4.99 zł.
Limited-Time Free Shipping Offers
Occasionally, we offer promotions with free shipping. Keep an eye on the website banner or your checkout page to see if there are any current offers.
Estimated Delivery Times
Delivery times depend on the shipping method you select at checkout and will be provided before you finalize your order. Generally we ship/delivery the items within 5-7 business days.
Shipping Locations
We currently offer shipping within the Poland only.
APO/FPO, PO Boxes, and International Shipping
At this time, Neuvian Skincare does not ship to APO/FPO addresses, PO Boxes, or international addresses.
Order Process
Once you place your order, here’s what happens next:
- Order Confirmation: You’ll receive an immediate email confirming your order details.
- Processing Time: Orders are processed within 1-2 business days.
- Shipping Notification: After your order ships, we’ll send an email with tracking information so you can monitor your package’s progress in real-time.
- Delivery: Generally we ship/delivery the items within 5-7 business days.
Note: If you don’t receive your order confirmation or tracking email, please check your spam folder. If you still can’t find it, please contact our customer support team for assistance.